Returns policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.



WHAT can be returned?

MCA Suspension will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product supplied is faulty or is not of acceptable quality.
  • The product supplied is not fit for its intended purpose.
  • The product supplied is not what was ordered.
  • If these requirements are not satisfied, MCA Suspension reserves the right not to offer a refund.
 
 
CHANGE of mind?

MCA Suspension reserves the right not to offer a refund for change of mind returns.

WHEN do items need to be returned by?

Customers have 7 days from the day they receive their order to lodge a “request for return” with MCA Suspension.

WHERE do items need to be returned to?

Once “request for return” has been approved by MCA Suspension, customers will be provided with a label via email to have the goods returned to 246 Robinson Road East, Geebung QLD 4034

HOW do customers return items?

All returns must be in the original packaging as supplied by MCA Suspension unless discussed otherwise.

SHIPPING for returns?

All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent by MCA Suspension, the return shipping costs will be covered.

For customers who purchase using the PayPal payment gateway, you may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info.

CREDIT for returns?

Customers will be credited through the original gateway purchase method.

Instore return option?

Customers are more than welcome to return items in person providing that the “request for return” has already been approved by MCA Suspension.

Damage Claims:

All merchandise is packed carefully and correctly before it leaves MCA Suspension. All claims for damage or loss to your shipment must be made with the courier within 48 hours after the product is received. Damaged shipments should be checked in the presence of the courier if/when possible. Please keep all shipping cartons and packing material for courier inspection.

MCA Suspension may lodge an enquiry with the courier dependant on the extent of the issue.

Claims for shortage of items must be made within 48 hours of receiving the order. Extra shipping insurance will not be chosen.

Download as PDF