How to lodge a warranty claim

If you would like to lodge a warranty claim, please read the below information to ensure that your claim is valid and you understand the process as to how your claim will be managed. Once read, please complete the Warranty Claim Lodgement Form Here.

MCA Suspension Warranty policy

Introduction

This warranty policy sets out the standard terms and duration of warranty offered to consumers who purchase physical goods from MCA Suspension and our standard practices for remedy. By purchasing physical goods from MCA Suspension or an authorized dealer you acknowledge your agreement with the terms set out within this policy. This warranty does not replace the rights of a consumer under Australian Consumer Law.

Period of Warranty

The suspension packages listed below are provided with a 3 year non-transferrable warranty commencing from the date the consumer receives the product.

The suspension packages listed below are provided with a 2 year non-transferrable warranty commencing from the date the consumer receives the product.

The suspension packages listed below are provided with a 1.5 year non-transferrable warranty commencing from the date the consumer receives the product.

The suspension packages listed below are provided with a 1 year non-transferrable warranty commencing from the date the consumer receives the product.

The warranty is valid for all suspension packages purchased through MCA suspension or an authorized MCA Suspension dealer and does not extend to products purchased privately or through a non-authorized entity.

The warranty is valid for all suspension packages purchased through MCA suspension or an authorized MCA Suspension dealer and does not extend to products purchased privately or through a non-authorized entity.

Improper usage and installation of products

MCA Suspension reserves the right to refuse warranty claims where evidence is present to support suspected mis-use, neglect of physical goods, incorrect installation or MCA Suspension finds evidence of damage caused by external factors.

Applicable Coverage

This policy covers the following failures or issues that have the potential to occur for the duration set out in “Period of Warranty”. MCA Suspension reserves the right to reject specific warranty claims relating to certain issues that have reoccurred after a remedy has already been provided where it is believed by MCA Suspension that the issue relates to physical goods or components not provided by MCA Suspension.

Visible defects or issues (no warranty claim limit)

Audible Defects or issues (limited to one warranty claim per unit)

Audible issues that continue to arise after a warranty claim has already been completed are unlikely to be caused by the suspension package provided by MCA Suspension. For this reason MCA Suspension limits the number of warranty claims relating solely to audible issues to one warranty claim for each unit purchased. If you are experiencing on-going audible issues after your first warranty claim for a particular unit, we suggest consumers seek further assistance from a qualified mechanical workshop regarding looking into other possible causes.

Process to lodge a warranty claim with MCA Suspension

All suspected warranty claims for MCA Suspension physical goods must be lodged via the warranty claim form on the MCA Suspension website. With respect to unforeseen busy periods, MCA Suspension will endeavor to contact claimants within 2 business days from the time the claim is lodged and provide additional guidance to remedy the issue experienced by the consumer; or provide additional information as to the warranty claim process.

MCA Suspension reserves the right to request additional information from the consumer in relation to the claim; or instruct the consumer to make adjustments to the physical goods to remedy; or assist in diagnosis prior to replacement components being provided.

MCA Suspension reserves the right to demand the vehicle be inspected by a local authorized MCA Suspension workshop prior to claims being approved.

Where suspected faulty parts need to be freighted to MCA Suspension, MCA Suspension will book the pickup freight at no cost to the claimant once notified that the defective component/s are ready to be picked up by a courier. MCA Suspension will also return the serviced/repaired parts back to the claimant with no freight charge.

Where replacement components are provided by MCA Suspension, the replacement component/s will be freighted to the claimant at no cost to the claimant. MCA Suspension reserves the right to demand defective component/s be returned to MCA Suspension. Where it is required that defective components be returned, once notified that the defective component/s are ready for courier pickup, MCA Suspension will book the pickup freight at no cost to the consumer.

Replacement and installation of physical goods

MCA Suspension is not responsible for any incurring costs due to any warranty or non-warranty related issues with our products. This includes but not limited to any parts and labour costs associated with installation or removal of any products.

Terms of replacement components

If the claimant is unable to return the defective suspension product to MCA Suspension, the following can be offered at the discretion of MCA Suspension:

International Limitations

For the purchase of products where the customer or the destination address is located outside of Australia, the following reductions in coverage apply: